Our success as a business and as partners in transformation stems from a combination of our values, skills and methodologies which are summarised below. Our involvement with clients ranges from very large, long term relationships to smaller but ‘geared-up’ projects where relatively light touch consulting support contributes significantly to wider transformational programmes.

Values

Our company name has a deliberate double meaning. We aim to add value to our clients’ operations. We also firmly believe in the concept of Value Add as a description of those aspects of any given service that our clients’ customers or service users appreciate; understanding and delivering this is a key tenet of our overall approach.

• We work with our clients in ways tailored to their specific needs and wishes. Our style is collaborative, rigorous and practical. It is underpinned by sound methodologies and comprehensive understanding of management thinking but it is not dogmatic and over-formulaic.

• We contribute in ways ranging from overall programme leadership and control through to narrower technical expertise – as required by the given situation. In all cases we aim to contribute our broad expertise through formal or informal advice.

• We challenge and contribute constructively at all stages of our involvement, harnessing the best of our expertise to do so, from before we formally engage through to post-project back up and review. We will not take on business that we believe is not in our clients interests.

• We aim to over-deliver compared to the formal brief.

• We passionately believe in skills transfer and capability development amongst our clients’ staff – and always seek to deliver this as an outcome from our work.

• We are open and transparent in our dealings with our clients.

• Our directors retain active involvement in client project work bringing to bear their specific skills and experience around successful transformation.

• When recruiting, ‘values fit’ takes precedence over all other factors.

Skills

Our consultants have a vast range of experience and expertise at senior levels in both consulting and line management roles including at Chief Executive level. This gives us the real-life experience of the full range of aspects of bringing about successful transformation.

• Our staff and associates are recruited on the basis of their established expertise and knowledge; we aim to ‘educate our clients’ not vice-versa.

• We train and develop our staff and associates on a continuing basis, helping them to become more broadly and deeply expert in the components and totality of the transformation agenda.

• Our methodologies are only as good as the skills and wisdom of the people using them or training our clients to do so.

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