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Public Protection Partner
Sarah has led collaborative services projects and partnerships for public sector clients since 1997 and has become a very experienced manager of multiple authority projects. She started by creating a successful shared service across the Devon County footprint on behalf of Plymouth, Torbay and Devon Social Services and the (then) two health authorities. During five years running a multi-site information service she acquired invaluable experience into both the strategic and operational issues of joint working, and while managing the procurement and the implementation of new systems, refined pre-existing organisational and change management skills.
On moving north, Sarah joined the North West Centre of Excellence and successfully delivered a series of projects.
For the past 4 years Sarah has led a programme of transformation for the 10 Greater Manchester public protection services and GMFRS during which she acquired deep understanding of the changing shape and direction of regulatory services. The programme was built on solid governance arrangements and Prince2 methodology. Sarah is a qualified and experienced Prince2 practitioner.
The main focus of effort was a major research and development project to develop a cross-discipline approach to business compliance assessment and the outcome is a new service, soon to be endorsed by national regulators and professional bodies, and preparing to ‘go live’ as a shared service for Greater Manchester authorities from October 2010. Sarah has recently conducted a feasibility study for shared regulatory services for another group of authorities. Across the five authorities projected savings are in the region of 18-23%. Sarah is keen to share and develop her knowledge of regulatory services and shared service development.
Elizabeth Bertoya MA MIEE CEng FMM Consultant
Elizabeth is a professional engineer and manager, with a wide range of experience in operational and project management to board level in a variety of sectors.
She is a graduate of Cambridge & Cranfield Universities. Since 1996 she has worked as a management consultant helping organisations in industrial, service and public sectors to achieve sustained performance improvement.
Her focus is on continuous and sustained performance improvement through the use of Lean techniques, which she has developed from the manufacturing sector to apply in service and public sector companies. She develops and delivers courses, seminars and workshops supporting these projects.
Elizabeth has a particular interest in the public sector. She is a non-executive director of VOSA, an executive government Agency, and the Driver Vehicle Operator (DVO) Group, both part of the Department for Transport where she has been instrumental in implementing the modernisation agenda. She chairs the VOSA Audit and Risk Management Committee and has been a key contributor in the development of the DVO Group, an exciting new organisation developing joined up government across the diverse group of agencies providing private and commercial motorist and vehicle services.
Consultant
After spending fifteen years in Computer Operations Management John moved into sales initially working for several for distributors of main brand hardware before joining the Digital Equipment Company, the second largest computer manufacturer in the world during the 1980s and early 90s. Here, he sold mainframe and mid-range systems and networks and finished up as UK Channels Product Sales Manager.
In the mid 90s John joined a fledgling Internet company which started out selling Internet connectivity, both industrial and domestic, and the experience of this ‘new’ technology coupled with the many years previous experiences gave him a profound understanding of technology and the many ways in which it could be put to use. This proved extremely useful as the Internet company grew and transformed into an Internet Business Solutions Company where he was often called upon to analyse business processes, often highly complex, in order to map and design appropriate solutions, the software being written by his own company. John became Channels Director where he established a network of re-sellers who often called on him to advise on process analysis and solution design.
Throughout his career he has become increasingly aware of the opportunity that exists in companies of all sizes to both improve their business performance whilst reducing costs through process streamlining often, but not necessarily, using technology as the improving agent. On numerous occasions, following initial discussions with prospective clients, he has seen them immediately indulge in process redefinition once they understand the technological capability of a possible solution outlined.
Times are tough with a major round of cost cutting about to hit the Public Sector in particular and it is inevitable that all processes will come under scrutiny to determine how they can be re-engineered to cut waste and increase efficiency. John relishes the challenge to help business and Public Sector bodies to capitalise on this imposed opportunity to make dramatic and lasting improvements whilst ensuring the highest quality people are retained to conduct rapid process transition and smooth operation.
Consultant
Steve is an experienced Programme and Project Manager who specialises in Strategy Implementation, Business Transformation and Performance Improvement, with particular emphasis on complex multi dimensional change.
20+ years experience in industry and consulting, in senior roles and well versed in the complexities of organisational life, thriving in complex, cross-functional environments and diverse project teams delivering transformation, multi dimensional change and organisational development, whether IT, regulatory or strategically driven.
Steve has developed a specialism in the integration and alignment of people and process change to ensure longevity and sustainability of solutions when implementing operational, organizational and IT driven change.
Having trained in the Toyota Production System / ‘Lean’ in Japan, Steve programme managed and jointly developed PwC’s Lean and Rapid Change Management methodologies, to include the people and organizational development. As Lead Trainer, Steve trained consultants and clients with a comprehensive toolkit and programme and performance management and structure.
Steve has worked on high profile projects in the Public Sector, recently, the restructuring of emergency response policing in the Metropolitan Police Service. Much of Steve’s career has been delivering for private sector clients, working at all levels from the boardroom to the “shop floor”. Experience across a wide spectrum of industry sectors and business processes, enables Steve to take an independent, challenging and often innovative approach to developing solutions to client needs.
Sylvia Brown MA BSc Consultant
Sylvia is a management consultant with 8 years experience in the modernisation of UK government, with PricewaterhouseCoopers, and the development of charities in Thailand. She has a BSc in Mathematics from Cardiff University, an MA in International Development from Manchester University and is currently pursuing a PhD at London University (School of Oriental and African Studies). Her expertise lies in training and facilitation, programme management, and organisational development. She is adept at driving forward small to large change programmes within the public sector.
Sylvia has designed change programmes for local authority chief executives adapting to new procurement procedures. She has also designed bespoke PFI training programmes for a variety of clients, including the London Fire Emergency Planning Authority and the government of the Cayman Islands and has worked on numerous change projects within the Ministry of Defence’s 15-year programme to overhaul their financial accounting and management systems. These have all included elements of behavioural and cultural change as well as business and process redesign.
Sylvia’s work centres around the people who make up a workforce and those charged with leading organisations. She brings a deep understanding of the challenges people face in adapting to change and the particular issues leaders face during times of change. Her work in a variety of contexts, both in the UK and internationally, brings a diverse perspective to the project and allows for innovative solutions to meet the needs of each individual within the team. She has helped managers within the Department for Education and Skills to develop their personal influencing skills, has guided a human rights group in Thailand through a total organisational re-design and expansion programme and has advised a leading charity within the Burmese democracy movement on management reform and leadership development.
Pam Cairns BA (Hons) Business Studies Consultant
Pam is a PRINCE2 accredited project manager, with seven years project management experience gained from working within both the public and private sector.
She has worked on high profile projects such as the launch of the Criminal Records Bureau and eGovernment projects in local authorities. Some of the projects Pam has delivered include, setting up e-commerce operations for the higher education sector, banking systems migration and implementation of electronic document management systems such as Anite@Work and Comino.
Pam has delivered projects within private sector, her clients include Barclays Bank, Capita and ICI Chemicals and Polymers.
Pam has extensive knowledge of controlling complete project life cycles from project definition to project closure. She also has a keen understanding of Project Support Office set up and management. As part of delivering effective change management, Pam has included business process re-engineering as a key area of project delivery.
Edward Coombes BSc Hons Marketing Assistant
Edward graduated from Sheffield Hallam University with a degree in Business Communication and works for ValueAdding.com on a part time basis as a marketing and administrative officer. 
Richard worked as a company director and as Chief Executive of businesses before coming to management consultancy. His wide ranging, practical experience enables him to work successfully in all areas of an organisation.
He has particular experience within Local Authorities, helping them to improve performance scores and implement innovative methods of working. He has also successfully completed several projects within the NHS and the Prison Service.
His specific skills include situation analysis, process mapping and redesign, facilitation of Change Management and organisational development programmes and the improvement of operational performance through key performance indicators.
In addition he has a specific interest in the development of models for the achievement of excellence and in this regard he is a visiting lecturer in Process and Service Improvement for the Hallam University Business School.
James Cooper FCA CFA Non-executive Chairman
James is a Chartered Accountant and has worked as a plc director and Chief Executive. As well as having a strong financial and general management background, he is also an experienced trainer. James qualified as a Chartered Accountant with Baker Tilly.
He then moved into training, spending 7 years with Financial Training before joining BPP, Europe's largest quoted education group.
As a main board director of BPP, James was involved in the flotation of the company on the London Stock Exchange and subsequently played an active role in a number of corporate acquisitions and disposals. For the last 15 years, he has also been Chief Executive of the business education division of BPP. During this time, he was responsible for creating a network of over 30 training centres - in the UK and more recently in Europe and the Far East. Under his stewardship, divisional turnover and profits grew seventy fold.
James left BPP in 2003 to pursue a pluralist career. He is currently completing an Executive MBA from Warwick Business School.
Roger Cooper MBA BSc Director
Ray Dales BSc (Hons) Consultant
Ray is an accredited PRINCE2 practitioner, and a highly skilled and experienced Programme and Project Manager who specialises in the definition, management and delivery of Business Change, Transformation, and Improvement programmes and projects, with a particular emphasis on the effectiveness and implementation of IS and IT strategies.
He has fourteen years functional experience as a senior manager with the Glaxo Group of Companies, followed by ten years in programme and project management consultancy. He has worked on several high profile projects in Public Sector departments, including The National Health Service (National Programme for IT), the Regional Development Agencies of England, DEFRA, and the Office of the Deputy Prime Minister. In addition, he has worked extensively with the Office of Government Commerce on Gateway Review compliance.
Ray is also an expert on the OJEU (OJEC) procurement processes, and has managed several procurements for clients, specifically relating to regional Broadband rollout initiatives.
Ray is a skilled strategist and negotiator who operates with ease at all levels from the boardroom to the “shop floor”. His experience across a wide cross section of business environments enables him to take an independent and innovative approach to developing bespoke solutions to client needs, whilst at the same time being equally effective in a structured team environment.
Jill Dearlove MREC
Jill has extensive experience in recruiting, training and managing sales teams in the data, telecoms and online recruitment sectors.
More recently Jill has developed an impressive track record taking 'bleeding edge' and 'leading edge' technologies/concepts/services to maturity in the UK. Jill's marketing experience includes government and local authority.
Eddie Engel MCIM BA(Hons) Consultant
Eddie has held senior sales and marketing roles as National Sales Manager, Sales and Marketing Director, and Commercial Director for major multinational businesses, including subsidiaries of Royal Dutch Shell and Saint Gobain, before establishing himself in business consultancy.
Eddie works internationally within various technical/ industrial and B to B environments, including Glass, Oil, Petrochemicals, Steel and Textiles.
His public sector expertise includes Benchmarking where he has facilitated part of the NHS in benchmarking their processes with other organisations. He has also been involved in developing e-government implementation strategy with in a local authority. He also has BPR experience in London and Metropolitan Boroughs.
Consultant
Ben joined ValueAdding.com as a Senior Consultant in 2009 having previously taken a leading role in transformation programmes for local government and a major forensic services provider. His recent work has included:
Ben is currently an MBA student at Warwick Business School with particular interests in marketing and operations strategy.
Chris Fegan BA (Hons) Director
Chris' area of expertise is within the service functions of organisations, creating and implementing best practice solutions.
Prior to entering consultancy, Chris had over 8 years experience within the Telecom industry in both cellular and fixed line. He experienced both extremes of change, from exponential expansion to downsizing. He worked for Securicor Cellular and WorldCom International in customer facing roles during periods of rapid change. Chris demonstrated his ability to manage change through the service functions by leading highly successful Business Improvement Teams working across operational interfaces and focusing on delivering tangible benefits for both the customer and the business.
Chris’ has used the ability to implement change across departmental boundaries to good effect in his 7 years in Consultancy. Focusing on the public sector, he has led project teams driving efficiency through Business Process Re-engineering. Within Local Authorities, the transformation projects have focused on channel migration, such as the implementation of Contact Centres, service improvement, to meet Government targets, as well identifying and delivering cashable savings to meet Gershon efficiency targets. His most recent projects have been within Central Government, specifically involved in the design, creation and implementation of a Shared Service Centre to support 24,000 employees.
His specific skills include process mapping and analysis, process and service redesign, change management, implementation and team leadership.
Jocelyn Hartland-Swann MA MBA FCMC CEng Consultant
Jocelyn has more than twenty years’ experience in management consultancy and is an expert in Balanced Scorecard, Knowledge Management (KM) and Business Process Redesign. He has worked internationally across both public and private sectors, in manufacturing, logistics, transport and service industries. For the last two years, Jocelyn has mainly been working with a long-standing client in the nuclear industry.
His consultancy career began with six years at Urwick Orr, followed by five years at Ingersoll Engineers. He went on to hold Director-level positions at AT Kearney, CSC Index (where he worked closely with Dr. Michael Hammer) and, latterly, as UK Managing Director of Renaissance Solutions, the Balanced Scorecard and KM consultancy set up by Dr David Norton and Professor Bob Kaplan.
He has also spent ten years in line management positions within the IT sector, initially with ICL as a mainframe systems engineer and more recently as a Vice President of Oracle Corporation, where he led a team responsible for the design, development and launch of multimedia CASE-based software tools for business process modelling. Jocelyn holds an honours degree in Physics from the University of Oxford and an MBA from the London Business School. He is also a PRINCE2® Registered Practitioner and currently holds SC security clearance from the Office for Civil Nuclear Security (HSE Nuclear Directorate).
Susan Ganderton Jackson MInstLM Consultant
Susan has worked within a variety of organisations within the Public and Private sectors including a Government Inspectorate, a business process outsource provider, a consultancy firm and local councils. Her specific skills include using BPR techniques to deliver performance improvement and efficiency savings; working in partnership with clients to establish and implement challenging performance frameworks; delivering organisational change and effectively managing projects.
Susan’s BPR and strong analytical skills have recently been utilised on a major Transformation Project; transferring services from the back office into a Customer Contact Centre within a County Council. Previous achievements include delivering performance improvement and efficiency savings through the BPR of Housing Benefits procedures across 8 sites. Her change management experience was utilised when she led the transition of 230 TUPE transferred staff to a new organisation whilst implementing a new structure and effective performance management procedures. Susan used her project management skills to implement a new ICT system whilst achieving continuous performance improvement and a 10% increase in staff satisfaction.
Susan has recent experience of the new challenges faced by the Public Sector and has been involved in negotiating targets for a Local Area Agreement and preparing a council for CAA. She is currently studying for a post-graduate certificate in Transformational Government.
Consultant
Sandra has extensive experience within a Social Services environment. She has worked in senior positions across the Statutory and Voluntary sector including Executive and Non Executive roles. Prior to becoming a consultant she was Director of Services for a major Scottish voluntary organisation where her role incorporated both strategic and operational responsibilities.
Her expertise includes the design and delivery of change programmes; restructuring of leadership teams to deliver revised vision and strategy; business development incorporating service and project design and implementation; process redesign to deliver greater efficiency and demonstrate Best Value. She has considerable experience of helping organisations respond to changing policy imperatives.
She is adept at partnership working and known for finding creative solutions to meet partners’ needs and solve difficult problems.
Consultant
Jean is an experienced consultant having worked in both the private and public sector in a consulting capacity. Jean is a Senior Associate with the Institute of IT Training and is certified in Facilitation Skills.
She has fifteen years experience in management and group accounting before moving into the IT industry where she has been for 9 years. Jean understands the importance of technology in business and demonstrated a capability of successfully implementing solutions to an organisation and believes in giving full support to improve the business processes. Process costing is critical to businesses and with her financial background Jean has a keen understanding of the benefits a business can achieve by analysing costs accurately.
Consultant
Karen is a commercially focused business leader; with a track record of developing and delivering business transformation programmes, cost and operational improvements, marketing and customer experience strategies, and organisational changes to the public and private sector, globally.
She spent nine years with BT Global Service leading senior teams in transformation, marketing, customer service and most latterly Chief Operating Officer for their global finance clients. Previously, Karen spent seven years working for Great Nordic a Danish multi-national leading their international marketing team and her earlier career in the tv industry.
Karen is results orientated and has the ability to turn strategy into action, delivering tangible business benefits for her clients. She uses her excellent communications and programme management skills to generate practical solutions which balance the needs of the customer, employees and business to achieve successful results. Over the last three years Karen has helped a variety of companies in the public and private sectors around the globe by offering hands-on transformation change, marketing, and customer service advice and programme management.
Karen is qualified in AIM change management, experience of Six Sigma and Prince 2 methodology and holds Chartered Marketing status as well as a MSc Business in Telecommunications and a BA (Hons) in Business Studies.
Consultant
Julian is a business strategy consultant, with experience in business transformation, complex organisational change and supply chain excellence within both the public sector and a number of industry sectors. He has the experience to apply good practice at both senior executive and practitioner levels within an organisation and provide focus on delivering results.
In addition to Julian’s public sector work which focused on key improvement areas such as collaboration, commissioning, corporate procurement and business transformation, Julian has worked extensively in the private sector on supply chain strategy and implementing change programmes at BSkyB, Avon Cosmetics, Siemens, Alcatel, Nokia, GEC, BAE Systems and Inverness Medical, saving over £40m of costs. He has also held senior positions at Hewlett Packard and Mars.
Julian has an MBA from the Ecole Europeene des Affaires (EAP) in Paris, is a Sainsbury Management Fellow, an engineering graduate of the University of Cambridge and a Chartered Engineer.
Oliver Morley BA (Hons) Consultant
Oliver has considerable experience within local government in a number of different roles prior to working for Value Adding. Most recently he was the policy adviser to the political leadership of Nottingham City Council. He has substantial experience of developing and implementing policy, working at the cutting edge of policy formulation and lobbying in a large Core City authority. He played a key role in the Budget setting processes for the City Council facilitating the transfer of money toward Council priorities. With considerable experience of communication and presentation techniques and of dealing with the media, he has experience of delivering a number of successful projects in a local government setting.
In a previous role he was the lead officer for Bassetlaw’s Local Strategic Partnership leading on the partnership between public, private and voluntary sector organisations. This experience of working within both a large core city authority and for a district gives him a broad view of the issues facing local authorities.
In earlier roles he has experience of management within a call centre environment for a FTSE 100 company, as well as face to face customer services experience.
Oliver is currently studying for an MSc in Development Management.
Niall Nicholls BSc (Hons) Consultant
Niall is an experienced and versatile consultant having worked in both the private and public sector in a consulting capacity. Niall has a BSc Hons in Computer Science from Salford University and has in depth experience of IT transformation programmes, which cover complex software, system integration and development disciplines. Niall understands the importance that IT has on business transformation and has been instrumental in managing change with the introduction of new technology.
Niall understands the importance of technology solutions to business and has a unique capability of bringing a vision to reality. Business change is critical to the acceptance of technology solutions and Niall has demonstrated the capability of implementing solutions with little disruption but high gain to an organisation.
Paul O'Reilly B Science and Technology (Hons) Consultant
Paul worked for 10 years as a Line Manager in industry where he experienced the practical aspects of leading change and implementing new systems.
He has since worked for system suppliers and integrators ICL, Inference and Logica in specifying and delivering solutions in CRM, Operational Workflow and Back Office systems. He is experienced at the difficulties that users face in adapting to the changes demanded by new systems.
With Pera International he worked as a Management Consultant to both the public and private sectors. For six years he delivered world-class change and Total Quality Management programmes to clients in the UK, Europe, and the Far East. Paul's specific skills are in implementing customer focussed business improvement through Change Management, Business Process Redesign, Continuous Improvement and exploiting new ICT solutions. He helps his clients with practical hands-on advice using proven methodologies and best practice. He both delivers solutions and trains his clients in his methodologies, as he firmly believes in establishing long-term ownership and commitment to the solution through end-user involvement.
Since 2002 Paul has worked exclusively in the Public Sector helping his clients adapt to change, improve their business processes and meet their modernisation agendas.
Karen Parsons BSc Hons Quality Manager
Karen owned and ran a successful full service Scuba Diving Business for 10 years before selling it as a going concern three years ago. This involved her in all aspects of small company management – but of particular relevance to her current role, she developed and operated cylinder and equipment testing regimes to British and European standards. These worked effectively throughout her stewardship of the business resulting in consistent customer satisfaction and repeated first-time passing of statutory inspections. Previously she had worked in Marketing and market research management, in industry and within University education establishments.
Nigel Parsons BSc (Hons) Director
Nigel has extensive experience of working at senior levels in both Industry and Management Consulting, including 15 years (10 as a Director) with C&L / PwC Consulting and, more recently, 4 years as Chief Executive of a major Business to Business Service provider, before starting his involvement with ValueAdding in April 2007. This gives him deep expertise and insight into the practicalities of successfully achieving sustained improvement and change across wide-ranging sectors and disciplines.
When Nigel started working with ValueAdding it was initially on an Associate basis. Since then he has delivered a series of significant projects helping local authority and health sector clients address the challenges they face in providing high quality, integrated and efficient services in and around the Social Services arena. He now acts as SME for this area of our business.
In addition to his client-facing work, Nigel also became increasingly involved in the strategic and operational discussions about the future for ValueAdding. As a result of both strands he was invited to join the company as a board director in April 2008.
As a result of the insights he has gained during his varied career Nigel has developed particular interest and skills in the linkages between “Strategy and Operations” and “People and Process”. This encompasses process improvement based on sound inputs such as ABC and Customer Insight, coaching and team-building, and project & programme management. He is equally happy leading large multi-disciplinary teams or, if appropriate, working personally on process mapping or with individuals who have particular coaching needs.
Nigel’s working style reflects his experiences from both parts of his career. He recognises the need for rigour and structure as a consultant but also understands the need for practicality, pragmatism and flexibility when dealing with the “real world” issues that face organisations on a daily basis.
Consultant
David has extensive experience of technology and process improvement in both the private and public sector. With a programme management background and a strong emphasis on business efficiency improvement, he has successfully worked across many business disciplines and been involved in complex transformation programmes.
David has a pragmatic approach and understands the importance of bringing the right mix of business and technology together to provide a balanced and efficient result. David believes that technology enabled solutions need to add value, co-exist and complement business led processes and existing systems.
Having started his career at IBM, he quickly realised the need for business led technology solutions and later joined the Mars Group based in France. David worked across Europe on a number of supply chain improvement projects. By joining Ernst & Young in 1997, David moved into the area of large business transformation programmes, where he led a number of key client initiatives as part of their Supply Chain practice. After leaving E&Y, David has held a number of senior management positions in industry, software and consulting.
David strives to providing solutions that automate and continually improve operational functions to achieve the end game of delivering best practice for an organisation.
Alasdair Robertson
Alasdair has more than 15 years experience in improvement, efficiency and change in the public sector. He has been a senior local authority manager for a number of years and set up the review team and methodology for the Mid Kent Improvement Partnership (Ashford BC, Maidstone BC, Swale BC, Tunbridge Wells BC and Kent CC). This pioneering partnership has achieved 15-20% savings, and customer satisfaction gains, in a wide range of shared services through process design, improvements to management practice, best practice procurement and advanced analysis of service design. Total net savings identified for the partnership exceeded £2m annually within two years of commencement.
As an experienced management consultant and statistician he brings a range of techniques to efficiencies and shared services including financial and mathematical modelling approaches more commonly associated with larger multi-nationals as well as expertise in process design, change, re-structuring and governance issues. Above all however, his approach to shared services recognises that it is relationships, leadership, trust and a strong shared vision that ultimately predict success.
Alasdair has advised a wide range of local authorities and other public sector bodies in developing transformation programmes and shared services deliver their efficiency and performance agendas.
Alasdair has a 1st class degree in Psychology from the University of Glasgow and an accredited Prince 2 project manager.
Kevin Rotchford
Before joining the team, Kevin worked as a Retail Area Manager for Pizza Hut (UK). Prior to this he worked in training & development within the retail and leisure sectors, and is a member of CIPD.
Amanda Smith BA (Hons) Consultant
Prior to consulting, Amanda had over 10 years HR experience at senior management level with two major US FMCG companies. She successfully developed and implemented a number of key HR strategies within a fast changing business environment. During that time, Amanda was involved in Post-Merger Integration change management involving restructuring.
She has designed and run change management workshops for the National Blood Service, and has designed communications programmes within the public sector. Amanda is adept at facilitating process improvement teams within local authorities, where her HR knowledge is particularly valued.
In her corporate life, Amanda has led and trained cross-functional process improvement teams. She is thus exceptionally well qualified in the delivery of facilitator and team leader training for process improvement initiatives within client organisations.
Amanda's other projects include the development and roll-out of competency based performance management systems with their associated compensation and benefit schemes. Her clients include Norwich Union and the National Blood Service. She has also been involved in succession planning, training and development within large corporations, including the all important communication elements of such programmes.
Amanda also has experience in BPR within both District and London Borough Councils, as well as within the Probation Service.
Consultant
Maggie is a Registered General Nurse and has enjoyed a successful career across a range of nursing applications. As the manager of a highly-regarded stroke rehabilitation unit she helped to pioneer multi-professional patient care and introduced the concept of outreach nursing in the area. After leaving the NHS she managed a private nursing home and worked on a major drugs rehabilitation programme in a Home Office prison. Returning to the NHS, Maggie spent ten years with NHS Blood and Transplant initially as a donations team manager and ultimately joining the directorate programme management team. She was closely involved in a number of projects designed to enhance the customer experience and widen participation in the donation process.
Maggie is PRINCE2 accredited and has used Lean principles in many of the projects on which she has worked. She has a particular interest in partnership working and the concepts of team ownership in the management of change where her mentoring and motivational skills have often been of significant benefit in achieving results.
Consultant
Prior to joining Value Adding as an Associate Consultant, Anita’s twenty years of experience across both public and private sectors includes:
Andy Taylor BA Consultant
Andy is an experienced consultant who specialises in information security, project management and training.
He is now is accredited under the Central Electronic Security Group Listed Advisor Scheme (CLAS) and a PRINCE2 practitioner and trainer. He has personal experience of gaining BS 7799 (now ISO 17799) certification and has extensive experience of project and programme management in a wide variety of IT and non-IT situations.
He has worked extensively within the public sector with both central and local government departments and agencies. In addition he has experience of the private sector and in particular has assisted with the development of project management skills in a variety of companies.
His background as a teacher, and subsequently as a Royal Navy instructor officer, has helped him to develop, deliver and manage a range of training assignments. The training provided covers bespoke and standard training courses including such subjects as information security, the GSI, PC user training and PRINCE2.
His work within the armed forces combined with his CLAS status provides him with a detailed knowledge of Government security matters. But, in addition, he has a good appreciation of the aspects relevant to all types of commercial organisation. In particular he is well versed in the problems and solutions of the secure management of information regardless of its storage location or media.
Lynsey Ward BA Hons Consultant
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