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Directors
Consultants
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Elizabeth is a professional engineer and
manager, with a wide range of experience in operational and project
management to board level in a variety of sectors.
She is a graduate of Cambridge & Cranfield
Universities. Since 1996 she has worked as a management consultant helping
organisations in industrial, service and public sectors to achieve sustained
performance improvement.
Her focus is on continuous and sustained
performance improvement through the use of Lean techniques, which she has
developed from the manufacturing sector to apply in service and public
sector companies. She develops and delivers courses, seminars and workshops
supporting these projects.
Elizabeth has a particular interest in the
public sector. She is a non-executive director of VOSA, an executive
government Agency, and the Driver Vehicle Operator (DVO) Group, both part of
the Department for Transport where she has been instrumental in implementing
the modernisation agenda. She chairs the VOSA Audit and Risk Management
Committee and has been a key contributor in the development of the DVO
Group, an exciting new organisation developing joined up government across
the diverse group of agencies providing private and commercial motorist and
vehicle services.
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Steve |
Steve Brown BSc
Steve is an experienced Programme and Project Manager who specialises in
Strategy Implementation, Business Transformation and Performance
Improvement, with particular emphasis on complex multi dimensional change.
20+ years experience in industry and consulting, in senior roles and well
versed in the complexities of organisational life, thriving in complex,
cross-functional environments and diverse project teams delivering
transformation, multi dimensional change and organisational development,
whether IT, regulatory or strategically driven.
Steve has developed a specialism in the integration and alignment of people
and process change to ensure longevity and sustainability of solutions when
implementing operational, organizational and IT driven change.
Having trained in the Toyota Production System / ‘Lean’ in Japan, Steve
programme managed and jointly developed PwC’s Lean and Rapid Change
Management methodologies, to include the people and organizational
development. As Lead Trainer, Steve trained consultants and clients with a
comprehensive toolkit and programme and performance management and
structure.
Steve has worked on high profile projects in the Public Sector, recently,
the restructuring of emergency response policing in the Metropolitan Police
Service. Much of Steve’s career has been delivering for private sector
clients, working at all levels from the boardroom to the “shop floor”.
Experience across a wide spectrum of industry sectors and business
processes, enables Steve to take an independent, challenging and often
innovative approach to developing solutions to client needs.
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Sylvia |
Sylvia Brown MA
BSc
Sylvia is a management consultant with 8 years experience
in the modernisation of UK government, with PricewaterhouseCoopers, and the
development of charities in Thailand. She has a BSc in Mathematics
from Cardiff University, an MA in International Development from Manchester
University and is currently pursuing a PhD at London University (School of
Oriental and African Studies). Her expertise lies in training and
facilitation, programme management, and organisational development.
She is adept at driving forward small to large change programmes within the
public sector.
Sylvia has designed change programmes for local authority
chief executives adapting to new procurement procedures. She has also
designed bespoke PFI training programmes for a variety of clients, including
the London Fire Emergency Planning Authority and the government of the
Cayman Islands and has worked on numerous change projects within the
Ministry of Defence’s 15-year programme to overhaul their financial
accounting and management systems. These have all included elements of
behavioural and cultural change as well as business and process redesign.
Sylvia’s work centres around the people who make up a
workforce and those charged with leading organisations. She brings a
deep understanding of the challenges people face in adapting to change and
the particular issues leaders face during times of change. Her work in
a variety of contexts, both in the UK and internationally, brings a diverse
perspective to the project and allows for innovative solutions to meet the
needs of each individual within the team. She has helped managers within the
Department for Education and Skills to develop their personal influencing
skills, has guided a human rights group in Thailand through a total
organisational re-design and expansion programme and has advised a leading
charity within the Burmese democracy movement on management reform and
leadership development.
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Pam Cairns BA (Hons)
Business Studies
Pam is a PRINCE2 accredited project
manager, with seven years project management experience gained from
working within both the public and private sector.
She has worked on high profile
projects such as the launch of the Criminal Records Bureau and
eGovernment projects in local authorities. Some of the projects Pam
has delivered include, setting up e-commerce operations for the
higher education sector, banking systems migration and
implementation of electronic document management systems such as
Anite@Work and Comino.
Pam has delivered projects within
private sector, her clients include Barclays Bank, Capita and ICI
Chemicals and Polymers.
Pam has extensive knowledge of
controlling complete project life cycles from project definition to
project closure. She also has a keen understanding of Project
Support Office set up and management. As part of delivering
effective change management, Pam has included business process
re-engineering as a key area of project delivery.
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Ray Dales BSc (Hons)
Ray is an accredited PRINCE2 practitioner, and a highly
skilled and experienced Programme and Project Manager who
specialises in the definition, management and delivery of
Business Change, Transformation, and Improvement programmes
and projects, with a particular emphasis on the
effectiveness and implementation of IS and IT strategies.
He has fourteen years functional experience as a senior manager with the
Glaxo Group of Companies, followed by ten years in programme and project
management consultancy. He has worked on several high profile projects in
Public Sector departments, including The National Health Service (National
Programme for IT), the Regional Development Agencies of England, DEFRA, and
the Office of the Deputy Prime Minister. In addition, he has worked
extensively with the Office of Government Commerce on Gateway Review
compliance.
Ray is also an expert on the OJEU (OJEC) procurement processes, and has
managed several procurements for clients, specifically relating to regional
Broadband rollout initiatives.
Ray is a skilled strategist and negotiator who operates with ease at all
levels from the boardroom to the “shop floor”. His experience across a wide
cross section of business environments enables him to take an independent
and innovative approach to developing bespoke solutions to client needs,
whilst at the same time being equally effective in a structured team
environment.
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Marvelle Dublin
Prior to consulting, Marvelle spent over 20 years working in
local authorities. Much of her time was spent in Housing within a London
Borough where she was a Housing Neighbourhood Manager.
Prior to this Marvelle was a Contract and Finance Manager. She has
been involved in major regeneration and investment projects.
Marvelle has considerable experience in project and programme management.
Her most recent projects involve developing change management plans and
training packages for a large London Housing Department prior to
implementing area contact centres and walk-in one stop shops.
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Eddie Engel MCIM BA(Hons)
Eddie has held senior sales and marketing roles as National
Sales Manager, Sales and Marketing Director, and Commercial
Director for major multinational businesses, including
subsidiaries of Royal Dutch Shell and Saint Gobain, before
establishing himself in business consultancy.
Eddie works internationally within various technical/
industrial and B to B environments, including Glass, Oil,
Petrochemicals, Steel and Textiles.
His public sector expertise includes Benchmarking where he has
facilitated part of the NHS in benchmarking their processes
with other organisations. He has also been involved in
developing e-government implementation strategy with in a
local authority. He also has BPR experience in London
and Metropolitan Boroughs.
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Ben Evans
Ben's biography
coming soon...
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Jocelyn
Hartland-Swann
MA MBA FCMC CEng
Jocelyn has more than twenty years’ experience in management
consultancy and is an expert in Balanced Scorecard,
Knowledge Management (KM) and Business Process Redesign. He
has worked internationally across both public and private
sectors, in manufacturing, logistics, transport and service
industries. For the last two years, Jocelyn has mainly been
working with a long-standing client in the nuclear industry.
His consultancy career began with six years at Urwick Orr,
followed by five years at Ingersoll Engineers. He went on to
hold Director-level positions at AT Kearney, CSC Index
(where he worked closely with Dr. Michael Hammer) and,
latterly, as UK Managing Director of Renaissance Solutions,
the Balanced Scorecard and KM consultancy set up by Dr David
Norton and Professor Bob Kaplan.
He has also spent ten years in line management positions
within the IT sector, initially with ICL as a mainframe
systems engineer and more recently as a Vice President of
Oracle Corporation, where he led a team responsible for the
design, development and launch of multimedia CASE-based
software tools for business process modelling.
Jocelyn holds an honours degree in Physics from the
University of Oxford and an MBA from the London Business
School. He is also a PRINCE2® Registered Practitioner and
currently holds SC security clearance from the Office for
Civil Nuclear Security (HSE Nuclear Directorate).
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Peter Hoyland MA (OXON), C.ENG, M.I.Mech.E, Cert Dip AF
Peter is a Chartered Engineer and a graduate of Oxford
University. He began his career as a product developer for
Thorn EMI and later for FKI plc. He was an early adopter of
Design for Manufacture & Assembly methods as he became
responsible for both mechanical design and manufacturing
engineering.
Peter became a management consultant dedicated to successfully
delivering a continuous stream of challenging and high
profile operational improvement projects. His consultancy
roles have covered Customer Loyalty improvement, Product
Life Cycle Management, Supply Chain improvements and
Management Information System Design. Peter has developed
and implemented better approaches to new product
development, and has spent the past few years working with
over 15 companies, from every possible sector, to do this.
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Susan Ganderton Jackson MInstLM
Susan has worked within a variety of organisations within the Public and
Private sectors including a Government Inspectorate, a business process
outsource provider, a consultancy firm and local councils. Her specific
skills include using BPR techniques to deliver performance improvement and
efficiency savings; working in partnership with clients to establish and
implement challenging performance frameworks; delivering organisational
change and effectively managing projects.
Susan’s BPR and strong analytical skills have recently been utilised on a
major Transformation Project; transferring services from the back office
into a Customer Contact Centre within a County Council. Previous
achievements include delivering performance improvement and efficiency
savings through the BPR of Housing Benefits procedures across 8 sites. Her
change management experience was utilised when she led the transition of 230
TUPE transferred staff to a new organisation whilst implementing a new
structure and effective performance management procedures. Susan used her
project management skills to implement a new ICT system whilst achieving
continuous performance improvement and a 10% increase in staff
satisfaction.
Susan has recent experience of the new challenges faced by the Public Sector
and has been involved in negotiating targets for a Local Area Agreement and
preparing a council for CAA. She is currently studying for a post-graduate
certificate in Transformational Government.
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Sandra Kerley
Sandra has extensive experience within a Social Services
environment. She has worked in senior positions across the Statutory
and Voluntary sector including Executive and Non Executive roles.
Prior to becoming a consultant she was Director of Services for a
major Scottish voluntary organisation where her role incorporated
both strategic and operational responsibilities.
Her expertise includes the design and delivery of change programmes;
restructuring of leadership teams to deliver revised vision and
strategy; business development incorporating service and project
design and implementation; process redesign to deliver greater
efficiency and demonstrate Best Value. She has considerable
experience of helping organisations respond to changing policy
imperatives.
She is adept at partnership working and known for finding creative
solutions to meet partners’ needs and solve difficult problems.
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Oliver Morley BA (Hons)
Oliver has considerable experience within local government in a number of
different roles prior to working for Value Adding. Most recently he was the
policy adviser to the political leadership of Nottingham City Council. He
has substantial experience of developing and implementing policy, working at
the cutting edge of policy formulation and lobbying in a large Core City
authority. He played a key role in the Budget setting processes for the City
Council facilitating the transfer of money toward Council priorities. With
considerable experience of communication and presentation techniques and of
dealing with the media, he has experience of delivering a number of
successful projects in a local government setting.
In a previous role he was the lead officer for Bassetlaw’s Local Strategic
Partnership leading on the partnership between public, private and voluntary
sector organisations. This experience of working within both a large core
city authority and for a district gives him a broad view of the issues
facing local authorities.
In earlier roles he has experience of management within a call centre
environment for a FTSE 100 company, as well as face to face customer
services experience.
Oliver is currently studying for an MSc in Development Management.
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Paul O'Reilly B Science and Technology (Hons)
Paul worked for 10 years as a Line Manager in industry where he experienced
the practical aspects of leading change and implementing new systems.
He has since worked for system suppliers and integrators ICL, Inference and
Logica in specifying and delivering solutions in CRM, Operational Workflow
and Back Office systems. He is experienced at the difficulties that users
face in adapting to the changes demanded by new systems.
With Pera International he worked as a Management Consultant to both the
public and private sectors. For six years he delivered world-class change
and Total Quality Management programmes to clients in the UK, Europe, and
the Far East.
Paul's specific skills are in implementing customer focussed business
improvement through Change Management, Business Process Redesign, Continuous
Improvement and exploiting new ICT solutions. He helps his clients with
practical hands-on advice using proven methodologies and best practice. He
both delivers solutions and trains his clients in his methodologies, as he
firmly believes in establishing long-term ownership and commitment to the
solution through end-user involvement.
Since 2002 Paul has worked exclusively in the Public Sector helping his
clients adapt to change, improve their business processes and meet their
modernisation agendas.
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Jugtar Plaha
Jugtar has worked as a Business consultant within both public and
private sector 's including Local and Central Government, Oil & Gas,
Motor and Manufacturing Industries , focusing on back office functions,
including, HR, Fiannce and Procurement. His experience is thorugh a
collobarative approach with clients, includes providing best
practice analysis and process design as well as matching IT solutions to
process requirements.
Jugtar is an HR qualified professional with an MSc in Management
Information Systems, together with over 15 years experience in
delivering change and improvements to business processes from design
through to delivery.
He has experience of reviewing organisations current HR, Finance and
Procurement processes against proposed or existing IT infrastructure,
recommending 'Best Practice’ solutions whether the organisation is
using SAP or Oracle.
Jugtar is qualified in SAP and has performed both global and national
implementations of SAP both in the public and private sector, taking
developed business process maps and aligning them to the technology
solution, through to roll - out and training of staff. He has strong
stakeholder management experience with the ability to drive out business
requirements and propose recommendations to senior management.
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Amanda Smith BA(Hons)
Prior to consulting, Amanda had over 10 years HR experience at senior
management level with two major US FMCG companies. She successfully
developed and implemented a number of key HR strategies within a fast
changing business environment. During that time, Amanda was involved in
Post-Merger Integration change management involving restructuring.
She has designed and run change management workshops for the
National Blood Service, and has designed communications
programmes within the public sector. Amanda is adept at
facilitating process improvement teams within local
authorities, where her HR knowledge is particularly valued.
In her corporate life, Amanda has led and trained cross-functional process
improvement teams. She is thus exceptionally well qualified in the delivery
of facilitator and team leader training for process improvement initiatives
within client organisations.
Amanda's other projects include the development and roll-out of competency
based performance management systems with their associated compensation and
benefit schemes. Her clients include Norwich Union and the National Blood
Service. She has also been involved in succession planning, training
and development within large corporations, including the all important
communication elements of such programmes.
Amanda also has experience in BPR within both District and London Borough
Councils, as well as within the Probation Service.
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Ron Storey BSc CPsychol FCIPD
Ron focuses on improving individual & collective performance
within organisations largely by identifying & meeting the
development needs of Directors, senior managers and high
potential people.
He has worked successfully in diverse organisations including
the Arts, Manufacturing, Public sector, Financial Services,
Primary Care & Professional bodies. His previous assignments
include Retail, IT, Charities & Voluntary organisations; he
has also managed the delivery of programmes in collaboration
with University & Business School staff. Ron coaches
Directors in areas of organisational strategy & structure,
effective use of operational resources, commercial
performance & international expansion.
He has designed & delivered programmes to refocus leadership
competence, identify a competitive edge & bring about change
in working culture; he also delivers Train the Trainer
programmes including a Global Trainers Foundation Programme
(Pharmaceuticals) & various 2 to 5-day programmes
(Telecommunications & Manufacturing).
Ron is a Chartered Occupational Psychologist & has
significant experience in the assessment, selection &
development of high calibre people in the Civil Service,
other Public organisations & the private sector.
Ron's international experience includes successfully
delivering projects in Scandinavia, Japan, Kuwait, Dubai,
USA, Hong Kong & Europe; he has also completed UK
assignments for diverse multinational & multiethnic
audiences.
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Andy Taylor BA
Andy is an experienced consultant who specialises in information security,
project management and training.
He is now is accredited under the Central Electronic Security Group Listed
Advisor Scheme (CLAS) and a PRINCE2 practitioner and trainer. He has
personal experience of gaining BS 7799 (now ISO 17799) certification and has
extensive experience of project and programme management in a wide variety
of IT and non-IT situations.
He has worked extensively within the public sector with both central and
local government departments and agencies. In addition he has experience of
the private sector and in particular has assisted with the development of
project management skills in a variety of companies.
His background as a teacher, and subsequently as a Royal Navy instructor
officer, has helped him to develop, deliver and manage a range of training
assignments. The training provided covers bespoke and standard training
courses including such subjects as information security, the GSI, PC user
training and PRINCE2.
His work within the armed forces combined with his CLAS status provides him
with a detailed knowledge of Government security matters. But, in addition,
he has a good appreciation of the aspects relevant to all types of
commercial organisation. In particular he is well versed in the problems and
solutions of the secure management of information regardless of its storage
location or media.
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Lynsey’s
experience lies primarily within the public sector, where she has worked
extensively across all types of Local Authorities, as well as with Central
Government agencies. She has worked within a diverse range of departments
including Planning, Housing, Homelessness, HR, Environmental Health and
Customer Services, in which she recently led the implementation of a
Customer Contact Centre to live date, including the BPR of its back office
processes.
Lynsey is a PRINCE2 accredited Project Manager. Her
specific skills lie in the management of implementation plans, working
alongside client staff and senior management to drive the project and ensure
that key milestones are delivered. Her experience in change management
and communications, enables ‘buy-in’ to a project which in turn leads to a
smooth, well-planned implementation and ensures the success of the project
overall.
Prior to consulting, Lynsey was an ambassador of
partnership working and was instrumental in the development of a number of
programmes and initiatives, including a bilateral trade / investment
'relationship' between Yorkshire and Pennsylvania.
With a degree in French and European Politics, Lynsey is
a fluent French speaker, as well as being competent in German
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Richard Wells Bsc Hons
Richard has worked for the last 15 years as a Management
Development Consultant with both public and private sector.
He has worked extensively in developing and delivering
learning and development programmes to support and enable
organisational change. His skills are in quickly
assimilating an understanding of organisational context
establishing strong working relationships with both sponsors
of and stakeholders in organisational change.
Over more recent years Richard has worked largely within the public sector.
He has worked with teams from strategic level to operational level. Over the
last 2 years he has worked with the Department of Work and Pensions, the
National Blood Service (now NHSBT), Jobcentre Plus and the Learning and
Skills Council, and Doncaster Metropolitan Borough Council.
Key areas of work Richard has been involved in include
facilitation of strategic planning sessions, performance
management in particular developing internal performance
management consultants, delivering coaching for performance
programmes, developing evaluation methodologies for learning and
development to establish Return on Investment and facilitating
the development of project teams tasked to deliver radical
change in service delivery.
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Alastair Watson MBA MA
Alastair Watson is an experienced consultant and trainer in the area of
process improvement, teamwork, leadership and the management of change.
He has worked with a wide variety of organisations in both
the public and private sector, helping them to radically
change their cultures.
He has extensive experience of the full range of activities
associated with the introduction of new technologies and
management methods. These include diagnostic
assessments, strategic planning at senior level, leadership
development, facilitator training, performance measurement
systems, team based problem solving and business process
redesign. He has a particular interest in knowledge transfer
into the client organisation.
Alastair has managed several large projects for
international companies and public sector organisations, as
well as assisting medium sized organisations with their
change programmes. He has held senior positions with
PA Consulting Group and Pera International during his
consultancy career.
Alastair holds a degree from Oxford University and a Masters Degree in
Business Administration from Cranfield, which he completed on his return to
the UK after seven years in New Zealand working in operations management in
a large aluminium smelter.
Alastair is a Visiting Lecturer at the University of
Westminster, specialising in strategic management and
policy.
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