Activity Analysis

Each activity in the process is analysed using this decision tree to determine its activity attribute.

Activities will fall into one of three attributes:

Typical Lean (Value Adding) Activities

• Registering

• Assessing

• Receipt

• Issuing

• Fixing

 Examples include:

• Registering a Planning Application

• Assessing needs for a Care Package

• Receipt of a Job Application

• Issuing a Building Warrant

• Fixing a leaking tap

Typical Non Lean (Non Value Adding) Activities

• Checking

• Waiting

• Progress Chasing

• Transferring Control

• Copying

• Duplicating

 Examples include:

• Checking a member of staff's spreadsheet

• Waiting whilst an application sits in an in tray

• Progress Chasing - phoning up to check if an invoice is paid

• Transferring Control - passing a form to another team member

• Copying - making a copy of form for different people

• Duplicating - different people checking the same form

 Typical Sustaining Non Value Adding Activities

• Auditing

• Collation of performance indicators

• Completion of time sheets

• Authorising

• Counting

• Signing

 Examples include:

• Auditing - random check of job tickets for compliance

• Collation of performance indicators - local and statutory

• Completion of time sheets

• Authorising expense claims

• Counting number of visitors to a library

• Signing a work ticket