Identify all the customers of the process and be clear about their
requirements
3.
Eliminate as much Non-Value Adding activity as possible
4.
Move “Value Adding” activities close together, physically and
organisationally
5.
Make decisions in the process as early as possible; in particular bring
those activities which require analysis or diagnosis to the beginning of the
process
6.
Standardise procedures for people operating the
process
7.
Avoid duplication of effort; ensure that no activities which occur later
might be better completed earlier
8.
Create separate processes for complex transactions and
a fast-track methodology for routine ones
9.
Establish a rhythm for each part of the process;
define the start and finish times for completion of each key set of
activities
10.
Create visible measures to monitor success and to
encourage Continuous Improvement
