Change Management

All effective management involves some level of change just as all organisations are in a constant state of change.

Change management is about enabling organisations to identify, plan and implement changes to ensure that:

• Changes deliver the intended outcomes

• The organisation’s ability to continue to perform it’s day to day business is protected

• Change is delivered with people not  to or on people

If a change is going to be worthwhile it must, by definition, impact on how the business operates. The challenge is to ensure that, as far as possible, the full nature of the impacts have been appreciated and planned for, whilst accepting unforeseen consequences may arise that will need to be acknowledged and addressed.

Change can include everything from changing location or equipment through to redefining the purpose of the whole organisation. One model describes six levels of change each presenting its own challenge:

Change affects people in different ways; it shifts things from what is known to what is unknown. Whilst some find that exciting others find it threatening. This tends to depend on how they have experienced change in the past. Helping people to explore their own and others’ response to change is a key part in ensuring that organisations bring people through change together.

We offer a range of tools and facilitated workshops to help organisations change at any level from a single process improvement to transforming how the organisation functions from top to bottom including:

Leading complex change

For senior managers responsible for operational and organisational change

To lead people through change requires a range of skills, knowledge and understanding. Our one day programme enables individuals to:

• Review the nature of change they are addressing,

• The tools they have currently available and others they may find useful,

• Current levels of engagement and how to develop them,

• Understand alternative methodologies and what they can offer including Lean, BPR, Customer Journey Mapping, creating a learning organisation,

• Review their personal effectiveness as a leader of change and identify areas for further development.

Operating as an internal consultant

For individuals responsible for working as part of a change or transformation function.

This programme includes a range of topics that people are encouraged to explore and put in the context of their own organisation and role including:

• Being an effective change agent

• Stakeholder engagement

• Data gathering and Analysis

• Assessment and business case preparation

• Facilitation skills

• Influencing skills

• Business process mapping

• Establishing and working with a project team

• Identifying and working with sponsors

Change workshops

For teams and individuals in or across departments that are or need to change the service they provide, the way they provide the service or the way customers access the service.

There are two essential principles that underpins all our work in change management:

1. Put Customers First

Processes are there to enable organisations to deliver a service to customers. When reviewing the effectiveness of any process it is essential to do so with the needs and experience of the customers in mind.

2. Those who do a job have the best insight as to how the job is done and are therefore best placed to identify the implications and effects of any changes on that job.

Our role is to enable organisations to make best use of internal expertise as well as offering a wider perspective. Our challenge is to ensure that individual perspectives are brought together and shared so that people can appreciate how individual roles and ways of working impact on the work of others and more importantly on the service received by the customers of that organisation.

Key tools that we apply and / or enable organisations to apply for themselves are:

• Customer Journey Mapping

• Business Process Redesign

The tools we can employ or enable organisations to apply include:

• Change Readiness Surveys

• Business Process Mapping

• Activity Based Costing

• Business Case Development

• Project Management Methodology