Project Management

ValueAdding.com are experienced in project managing a host of specific projects within both revenues and benefits, and beyond. We are experienced in delivering results directly or through the management of in house teams, and covering all areas from process design through system integration to the development of operational structures.

When a "point and shoot" resource is needed quickly, to deliver results and manage complex relationships, we are able to provide the reassurance required to enable in house management are freed up to concentrate on other issues and priorities.

Listed below are a range of the projects that we have managed within a revenues and benefits environment:

• Setting the vision for the service using techniques such as Customer journey mapping and Lean design,
• Design of the service,
• Processing mapping of the entire service,
• Transition of an NNDR service to in-house delivery,
• Transition of a Council Tax and Benefits service to in-house delivery,
• Review and redesign of outgoing letters, and publications,
• Design of a new operational structure,
• Management of the creation of job descriptions and recruitment of an entire R+B Service,
• Establishment of a front office eBenefits service,
• Migration of phone calls into a joint-use customer service centre,
• Defining the business requirement for the configuration of an R+B document management system,
• Development of a training plan and procurement of a training provider for an R+B service.

We would be delighted to discuss your needs in relation to any specific revenues and benefits project, and have staff experienced in more specific system based issues, should the need arise. In addition we would be happy to discuss interim management solutions on a short or longer term basis.

Interim Management

We have worked with Revenues and Benefits services in various delivery models, such as insource, outsource and shared services. Understanding the elements of an Operation such as the people, process and ICT we are able to place interim managers who can help deliver the Operation as well as champion change. Areas of the Operation we can supplement your team to deliver are;

• Performance Management
• Business Improvement
• ICT configuration
• Change Management