Transforming The Planning Function: Case Studies from Leeds and East Riding

Leeds City Council

Leeds City Council is about to transform its Planning service. The key objectives of this transformation are:

• To improve customer experience and satisfaction;

• To improve the efficiency of the process;

• To deliver improvements in the quality of the service without increasing costs but making best use of resources;

• To develop electronic working; To improve the validation process and reduce the numbers of invalid applications;

• To improve the consultation process;

• To make improvements to the panel process;

• To achieve 3% cashable savings.

Read the Leeds Case Study

East Riding Council

The East Riding of Yorkshire Council is about to transform its Planning service. The objectives of this transformation will be met by introducing:

• A paperless process, through efficient use of technology at each stage;

• Streamlined allocation and acknowledgement, with expertise upfront;

• An accredited agent scheme;

• E-consultation and radical reduction in neighbour notifications;

• A 50% reduction in applications going to committee, with all applications following the same streamlined process.

There will be three levels of validation:

• Simple validation by admin for householder applications;

• Full validation by Case Officers for major and other applications;

• Self validation for accredited agents.

There will be two levels of consultee identification:

• Simple consultation identified by admin for householder applications;

• Full consultation identified by Case Officers at the validation stage for major and other applications.

Read the East Riding Case Study