1.

Learn from the best, don’t reinvent the wheel

2.

Identify all the customers of the process and be clear about their requirements

3.

Eliminate as much Non-Value Adding activity as possible

4.

Move “Value Adding” activities close together, physically and organisationally

5.

Make decisions in the process as early as possible; in particular bring those activities which require analysis or diagnosis to the beginning of the process

6.

Standardise procedures for people operating the process

7.

Avoid duplication of effort; ensure that no activities which occur later might be better completed earlier

8.

Create separate processes for complex transactions and a fast-track methodology for routine ones

9.

Establish a rhythm for each part of the process; define the start and finish times for completion of each key set of activities

10.

Create visible measures to monitor success and to encourage Continuous Improvement