Transforming Social Care: Our Expertise

At ValueAdding.com we specialise in the public sector and have developed a suite of tools and approaches that are proven to work specifically in this environment. We combine rigorous, structured methodologies with constructive, situation-specific challenge.

In the Social Services context we have found several elements of our approach to be particularly helpful:

Our Business Process Redesign (BPR) framework combines deep understanding of both Process Improvement and Change Management. When skilfully applied from the outset it ensures high levels of involvement and understanding amongst staff at all levels in the organisation – essential to success in people-oriented environments such as Social Services.

Our detailed understanding of the realities of the public sector regulatory environment - and Social Services specifically - allows us pragmatically to use BPR techniques which combine the rigour of LEAN thinking with acknowledgement that processes in this arena often need to serve two or more “customers”. Similarly our approach lends itself to end-to-end process thinking across organisational boundaries. Both aspects are vital in developing new ways of working that will actually function in the real world faced by Social Services managers.

We have applied our bespoke Rough-Cut Activity Based Costing approach to great effect in Social Services. Developed by us in response to Gershon and CSR07 it complements the BPR framework, initially by rapidly ensuring focus on the right issues – those which are root causes of wider problems and have the greatest cost implications. Subsequently it forms the basis of a business case for change and allows both modelling and tracking of benefits. In each of our Social Services-related projects the high levels of clarity and understanding that have been generated have acted as impetus and guide to future implementation.

Our default working style is highly collaborative and coaching-oriented. This of itself results in skills transfer as well as understanding of the immediate task at hand. Additionally we have often provided formal high quality training courses in each of the key areas described above so that Social Services managers have become better equipped to deal with the changes that continue to impact their working environments.